Return & Exchange Policy

Returns Process

Australian Returns

• Flat rate shipping cost: $10.95 AUD
• Securely pack items. If available, please use original packaging
• Attach your return label to the package and drop off to nearest Post Office
• We'll issue your refund, store credit, or exchange once we approve your return
• Please allow up to 5 business days for processing after return arrival
• Track your return through the Australia Post website using the provided tracking number

International Returns

• Flat rate return shipping cost: $35 AUD
• Securely pack items. If available, please use original packaging
• Generate and print a shipping label through our portal
• Schedule a pickup from your address by contacting your local DHL, or drop it off at your nearest DHL Service Point
• We'll issue your refund, store credit, or exchange once we approve your return
• Please allow up to 5 business days for processing after return arrival

Exclusions

• Clearance items and accessories (excluding specified items) are final sale and not eligible for return or exchange
• Items not in original condition or without tags
• Items returned after the 7-day return window

Faulty Garments

Our products are carefully crafted by hand. However, mistakes can happen. If you receive a faulty item:

• Contact Customer Service immediately with your order number and clear images of the damage/defect
• We offer a 5-week warranty on manufacturing defects, effective from the delivery date
• Our team will assess the issue and provide a solution, which may include replacement or reimbursement
• Issues after 5 weeks are considered general wear and tear or improper care
• We reserve the right to request return of the faulty item for inspection before processing a refund or replacement

Refund Processing

• Processing time: Up to 5 business days after return arrival at our warehouse
• Refund method: Original payment method used for purchase
• Store credit/gift card refunds: Full purchase refunded to original store credit/gift card
• Delivery fees, duties, and taxes paid at the time of purchase are non-refundable
• Customer Service will notify you via email once your refund has been processed
• Please allow 3-5 business days for the refund to appear in your account, depending on your bank

Exchange Processing

• Processing time: Up to 5 business days after return arrival at our warehouse
• Specify desired style, size, and colour via return portal
• Exchanges are subject to stock availability at the time of processing
• We cover outbound shipping on your exchange order (Return shipping cost still applies)
• Choose exchange, store credit, or refund via the return portal
• If your desired exchange item is out of stock, we'll contact you to offer a store credit or refund

Care Instructions

We're committed to creating long-lasting, quality garments. We will not accept returns for improperly cared for items.

To ensure the longevity of your Artek pieces:

• Please read the care instructions provided with each product carefully
• Follow washing, drying, and storage recommendations to maintain the quality of your items
• If you're unsure about care instructions, please contact our customer service team for guidance

Ownership and Liability

• Ownership of your order transfers to you upon delivery
• You are responsible for returned items until they arrive back at our warehouse
• Artek is not liable for lost returns or items damaged during the return shipping process
• We reserve the right to refuse returns based on item condition or if return policy terms are not met